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NUA INTERNET SURVEYS NUA INTERNET SURVEYS NUA INTERNET SURVEYS
Free weekly email on the latest Internet trends and statistics
Email: [email protected] Web: http://www.nua.com/surveys/
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October 15, 2001 Published by: ComputerScope Ltd Volume 6 Number 40
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CONTENTS
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EDITORIAL:
'Common sense at last'
by Kathy Foley

AUTO INDUSTRY
:More car buyers going online

BUSINESS USE
:European business up to speed on ASPs
:Firms must bolster IM security

CUSTOMER SERVICE
:Online firms increasingly using CRM

ECOMMERCE
:Mcommerce to soar in Europe
:Asian mobile commerce to take off in 2002
:Online price hikes more than inflation
:Retailers must cultivate Super Shoppers
:Internet-influenced retail purchases rising
:Online grocers may yet succeed in Europe

EDUCATION
:Elearning growing slowly in Asia-Pacific
:EU schools mostly online

ENTERTAINMENT
:Napster alternatives gain ground

FINANCIAL SERVICES
:Chinese Net users move to online trading

GENERAL DEMOGRAPHICS
:DSL market growing rapidly in Australia
:Broadband to spread quickly in Europe

GOV/LEG
:Ireland leads egovernment in Europe

IT/COMPUTER INDUSTRY
:UK IT budgets remain healthy

PORTALS/ISPS:
Portal operators need to rethink strategy

PUBLISHING/MEDIA
:Internet matures as news source
:British looks to Middle East news sites

SECURITY ISSUES
:Online credit card use worries consumers
:US firms undervalue digital assets
:US firms vulnerable to virus attacks

TELECOMMUNICATIONS
:Consumers open to bundled services

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EDITORIAL:
'Common sense at last'
by Kathy Foley

Every once in a very long while, along comes a report that gives it to
us straight. A report full of plain speaking. A report delivered with
a dash of wry humor. Let us fall on our knees and be thankful. It
might be a while before we see a report like this again, so let's
relish the moment.

For the full story, go to:
http://www.nua.ie/surveys/analysis/weekly_editorial.html

For archives of editorials, go to:
http://www.nua.ie/surveys/analysis/weekly_editorial/archives/index.htm
l

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NEWS STORIES START HERE
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AUTO INDUSTRY
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=39
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Cap Gemini Ernst & Young: More car buyers going online

A new study of car buyers in 10 countries has found that the Internet
is an increasingly important information source for car buyers.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357272&rel=true

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BUSINESS USE
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=6
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Frost & Sullivan: European business up to speed on ASPs

A new poll of business owners in 10 European countries has found high
awareness of the Application Service Provider (ASP) model.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357279&rel=true
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Gartner Group: Firms must bolster IM security

US firms should prepare to install IT support for free instant
messaging (IM) applications, says Gartner, as IM will be in use in 70
percent of companies by 2003.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357294&rel=true

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CUSTOMER SERVICE
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=47
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META Group: Online firms increasingly using CRM

Both B2B and B2C firms in the US are realizing the importance of
effective online CRM, according to a new study from the Meta
Group.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357280&rel=true

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ECOMMERCE
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=14
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Yankee Group: Mcommerce to soar in Europe

The Yankee Group believes that the European mobile commerce market
will be worth USD50 billion by 2006.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357270&rel=true
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IDC Research: Asian mobile commerce to take off in 2002

Mobile commerce in the Asia-Pacific region, excluding Japan, will
reach USD12.4 billion by 2005, up from USD557 million this year,
reports the South China Morning Post.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357278&rel=true
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Goldfish: Online price hikes more than inflation

Online retail prices in the UK have risen twice as much as offline
prices in the past year, according to Goldfish.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357283&rel=true
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Shop.org: Retailers must cultivate Super Shoppers

A new study from Shop.org indicates that shoppers who buy from
stores, catalogs, and retail websites spend more and are more loyal
to certain retailers.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357289&rel=true
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Europemedia: Internet-influenced retail purchases rising

Europemedia reports that 17 percent of all retail sales in the US
this year will either be made online, or be influenced by online
research.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357291&rel=true
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Reuters: Online grocers may yet succeed in Europe

The European online grocery market could be worth over USD23 billion
by 2005, reports Reuters.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357293&rel=true

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EDUCATION
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=15
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IDG.net: Elearning growing slowly in Asia-Pacific

Australia is currently the most mature elearning market in Asia-
Pacific (excluding Japan), but China and Korea will lead the region
in elearning by 2005.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357271&rel=true
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European Commission: EU schools mostly online

Nine in ten schools in the European Union now have Internet access,
and pupils have access in eight in 10 of those, according to the
European Commission.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357292&rel=true

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ENTERTAINMENT
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=48
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Jupiter Media Metrix: Napster alternatives gain ground

Jupiter Media Metrix reports that the number of unique home users of
file-swapping applications other than Napster grew 492 percent from
1.2 million in March 2001 to 6.9 million in August 2001.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357288&rel=true

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FINANCIAL SERVICES
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=4
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South China Morning Post: Chinese Net users move to online trading

Online stock trading is gaining in popularity in China, reports the
South China Morning Post.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357286&rel=true

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GENERAL DEMOGRAPHICS
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=18
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Newsbytes Asia: DSL market growing rapidly in Australia

DSL broadband connections in Australia will increase by 10 percent to
75,000 by the end of this year, reports Newsbytes.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357281&rel=true
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European Commission: Broadband to spread quickly in Europe

A new study from the European Commission indicates that over half of
European households and SMEs with Internet access will have broadband
connections by 2005.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357284&rel=true

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GOV/LEG
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=19
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Europemedia: Ireland leads egovernment in Europe

Irish government websites are the best overall in the European Union,
reports Europemedia.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357287&rel=true

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IT/COMPUTER INDUSTRY
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=12
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silicon.com: UK IT budgets remain healthy

Despite the downturn, over 40 percent of UK IT decision makers plan
to hire permanent IT staff in the next year, according to a survey
conducted by silicon.com.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357275&rel=true

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PORTALS/ISPS
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=22
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Ovum: Portal operators need to rethink strategy

Portal operators must ensure their sites can be accessed by all sorts
of Internet devices if they wish to stay in business, says
Ovum.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357274&rel=true

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PUBLISHING/MEDIA
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=46
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Harris Interactive: Internet matures as news source

The number of US Internet users who say the Internet is their primary
news source has more than doubled since the September 11 attacks,
says Harris Interactive.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357273&rel=true
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The Guardian: British looks to Middle East news sites

The Guardian reports that traffic from the UK to Middle East news
websites surged in the past month as Internet users sought
alternative news sources.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357276&rel=true

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SECURITY ISSUES
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=30
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National Consumer League: Online credit card use worries consumers

Forty-three percent of Internet-using consumers in the US say having
their credit card number stolen is their biggest ecommerce-related
concern, according to a new survey from the National Consumers
League.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357277&rel=true
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Jupiter Media Metrix: US firms undervalue digital assets

Over 40 percent of US companies with websites say they are concerned
about losing consumer trust in the event of an online security
breach, says Jupiter Media Metrix.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357282&rel=true
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Newsbytes: US firms vulnerable to virus attacks

Eighty-eight percent of IT staff polled in the US recently said their
organizations had been affected by Internet viruses or worms in the
past year, reports Newsbytes.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357285&rel=true

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TELECOMMUNICATIONS
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=38
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Yankee Group: Consumers open to bundled services

A new survey of US consumers by the Yankee Group has found that 30
percent would be interested in buying a voice, data, and video
bundled package from a single provider.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357290&rel=true

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Surveys content may be reproduced once Nua Internet Surveys is
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ComputerScope Ltd does not accept responsibility for the accuracy of
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